Product: TrueAuto
Article link: https://kb.trueauto.truecommerce.com/en/articles/17632559-trueauto-how-to-make-an-invoice-request
Invoices serve as critical financial records for both companies and consumers, verifying everything from transaction amounts to specific payment conditions. Whenever a invoice goes missing or a transaction occurs without a receipt, proactively asking for a copy is the best way to safeguard your records.
Requesting an invoice aid you in:
verifying itemized charges and breakdown fees directly on your account.
maintaining financial transparency for accounting or tax purposes
monitoring your complete payment timeline and clear up any remaining balances.
Accessing TrueAuto Invoices
TrueAuto provides a centralized Customer Finance menu that houses all your financial documents, including your invoice history. To view an invoice in TrueAuto, follow the below steps:
Log in to your account from the TrueAuto home page.
Navigate to the Customer Finance menu and select Invoices.
On the Customer Invoices screen, click on the invoice that you want to view.
On the Customer Invoice screen, select the General, Transportation Terms, Allowance Charge, Details, or Other Info tabs to view the corresponding details.
Requesting a Copy of TrueAuto Invoice
If you are unable to locate your invoices in the portal or need additional copies, you can request them from the Billing Support team or your Client Manager. When reaching out, provide essential details such as:
you company name
invoice number(s) you need
approximate invoice date(s)
preferred format or delivery requirement
Providing accurate information details will expedite the process of locating your invoices.
Best Practices
Send your ticket or email during regular operating hours to ensure a faster response time.
Clearly state your request and provide accurate information.
Check in periodically with the Billing Support team to stay updated on the status of your ticket.
If you do not see a processing confirmation within roughly 5 to 7 business days, send a follow-up email to check on its progress.
rev: 10/16/2026