Product: TrueAuto platform
Article link: http://kb.trueauto.truecommerce.com/en/articles/9886422-trueauto-how-to-find-a-backorder-after-a-short-shipped-asn
After you short ship an Advance Shipping Notice (ASN) successfully, a backorder can be generated in TrueAuto. Short ship refers to a situation where the quantity of goods delivered is less than the quantity ordered or requested on the bill of lading or shipping documents. This may be caused by a variety of factors such as errors in counting or measuring, theft, lack of available supply, or damage during transportation; for example, if you ordered 125 parts but only received 100 parts, your package was short shipped.
What is a Backorder?
A backorder includes items that are temporarily out of stock and are expected to be delivered by a certain date once their inventory has been replenished.
NOTE: Codes and other data in the screenshots included in this article have been intentionally blurred out.
In the following example, the original firm order has “125” Requested quantity and the corresponding shipment (ASN) has “100” Shipped quantity. If you want to create the backorder from the current firm order assigned, choose Yes, and then TrueAuto will generate the backorder with “25” backordered quantity.
Finding Backorders
The content provided in this section assumes you want to find backorders in TrueAuto.
NOTE: The original firm order and the backorder have the same Purchase Order (PO) number.
On the Customer Firm Order page, the Requested Qty field of the backorder indicates the backordered quantity, which equates to “the original requested quantity subtracts the shipped quantity.”
From the TrueAuto menu, navigate to Customer Demand Mgt > Firm Orders.
On the Customer Firm Orders page, search for the PO number in the search bar.
To identify a backorder, look for any of the following “signals”:
The Original ID field - indicates the Ship Detail ID of the original firm order from which the backorder is generated. To locate the Original ID field, scroll to the right. Any backorders must have this Original ID value.
The Backorder checkbox - This box is automatically checked upon creation of the backorder.
Open the record for which you want to view the details.
On the Customer Firm Order page, switch to the Other Info tab, then locate the selected Backorder checkbox.
This Backorder checkbox cannot be manually altered.
rev. 20241114