Skip to main content
All CollectionsTrueAuto Basics
TrueAuto: Recommended Resources for Further Learning
TrueAuto: Recommended Resources for Further Learning

Check out these useful self-service resources to learn more about TrueAuto!

TrueAuto Support avatar
Written by TrueAuto Support
Updated over a month ago

Product: TrueAuto platform

TrueAuto is a cloud-based program designed to streamline your Release Management, Label and Serial management, as well as EDI processing.

Whether you are a customer or user, or a developer who is passionate about the automotive process, a wealth of resources exist to deepen your understanding. From online courses to User Guides, the content, below, offers some recommended resources to fuel your journey of continuous learning in this TrueCommerce solution.

TrueCommerce University

TrueCommerce University (TCU) is a free eLearning hub for training on TrueAuto and other products, platforms, and integrations. It offers various courses, learning materials, and resources to support users and partners of TrueCommerce in understanding and effectively using their products and services.

You can log in to TrueCommerce University to view courses on how to deploy, configure, and work with TrueAuto for basic knowledge.

How?

To access the TCU login page:

  1. On the Login screen, type your Username and Password, then click Login.

    NOTE: If you are a new TrueAuto user, click to create a new account.

    The TCU page is loaded.

  2. In the Filter panel, type TrueAuto. Next, click to get the results.

User Guide

Do not forget to refer to the TrueAuto User Guide through Online Help, which is loaded from the TrueAuto platform. This online help aims to optimize the end user’s experience by providing detailed insights into utilizing every feature of TrueAuto and offers an alternative to contacting the TrueAuto Customer Support team.

How?

To access TrueAuto online help:

  1. On the Login screen, type your Username and Password, then click Login.

  2. On the TrueAuto platform Home page, click the ? button in the upper-right.

  3. Click User Guide in the drop-down.

    The Online Help for TrueAuto is displayed in a new window.

NOTE: For more information, see TrueAuto: Self-Service Help Options.

Help Articles

In the TrueAuto Knowledge Base, help articles assist users in understanding and focusing on TrueAuto features, functions, processes, troubleshooting, and more and often provide links to additional educational resources.

How?

Refer to this article for more about Help Articles. To access the Help Articles, there are two ways:

  1. Go to https://kb.trueauto.help.truecommerce.com, then type a keyword in the Search bar to find the articles that match, or click a category in the list to expand it and select a specific topic/article...

    ...or...

  2. Repeat steps 1-3 in the User Guide section. For step 4, click Support Center, then click the Help button in the Support Center window that pops up in the bottom right of the screen to view the list of article categories and select an article to read.

Customer Support

If you still have not discovered the answers to your specific questions about TrueAuto, do not hesitate to contact the TrueAuto Support team. The Support team is tasked with addressing all customer inquiries, including new features, configuration issues, troubleshooting, and more. Addressing key questions with the Support team can provide you with a clear overview of the product.

How?

Go to https://www.truecommerce.com/support/ and choose your need by clicking the preferred supporting options.


rev. 20241127

Did this answer your question?